💸 Refund Policy

Last updated: August 3, 2025

At Streamer IPTV, we’re committed to delivering the best digital entertainment experience. While we do not offer automatic recurring subscriptions, we understand that issues may arise and we want to be transparent with our refund process.

1. One-Time Payment Policy

All IPTV plans on our platform are sold as one-time payments. You are charged only once at the time of purchase and will need to manually renew when your plan expires.

2. Eligibility for Refunds

Refunds are granted under the following conditions only:

  • The IPTV service failed to work for you and our support team was unable to resolve the issue within a reasonable time.
  • The request is made within 7 days of your purchase date.

Note: You must cooperate with our support team and provide the necessary information (device, app, error details) to be eligible.

3. Non-Refundable Situations

We do not issue refunds in the following cases:

  • Change of mind after purchase
  • Device incompatibility when using unsupported apps or platforms
  • Internet/network issues on your side
  • Incorrect purchase without contacting us first for clarification
  • More than 7 days have passed since purchase

4. Free Trial Option

We offer a 24-hour free trial upon request. This allows you to test compatibility and quality before purchasing. We encourage all users to try first before buying.

5. How to Request a Refund

To request a refund, please contact our support team:

Include your order ID, email, and a brief description of the issue. We aim to respond within 24 hours.

6. Refund Method

If approved, the refund will be processed via the same payment method used during the original transaction. Refunds may take 3–7 business days depending on your payment provider.

⚠️ Disclaimer

By purchasing any IPTV plan from Streamer IPTV, you acknowledge and agree to this refund policy in full.